Thank you for using Bank Australia's customer identification form.

Customer owned banking is all about putting customers and their needs first. This is why we have developed this simple and secure way for you to confirm your identity online.

Before you start, please read the following information which will guide you through each step of the online identity verification steps.

Confirming your identity

You can speed up this process by having the following documents on hand:

  • Your current passport, or your current drivers license
  • Your Medicare Card

Submitting your application

Once you have completed the online application, your details will be sent securely to our helpful Customer Service Team. You'll then receive a reference number so that you can easily follow up with the team on how things are going at any time.